What is mediation?
Mediation is a process in which two or more people involved in a dispute meet in a private, confidential setting with trained, neutral mediators to find a solution to the problem. The mediators do not judge who is right or wrong. They are there to assist the parties involved to reach their own solution.
During the mediation, each party explains how he/she sees the dispute, as well as explains how she/he thinks the dispute can be resolved. The mediator's job is to keep the parties focused on the real issues causing the problem and to help find a workable solution.
To see a video that explains mediation, click here.